Job Summary

Department: Service Reception

Salary: 20'000 - 25'000 ote

Benefits: On-target earnings bonus. Company pension scheme.

Working Hours: Monday - Friday 8am - 6pm, 1 in 2 Saturdays 8am - 5pm.

Contact Email:

Job Description

Vacancy: Service Advisor

We are currently looking for a Service Advisor to join our busy Service Reception in Blackfen.

Previous experience in a similar motor trade role is desirable, but we would also welcome someone with good customer service skills from a different industry.

Job Purpose

  • To control and maximise service bookings, interpreting customer requirements and ensuring that no unauthorised work is undertaken.
  • To ensure customer queries are handled quickly and efficiently and that necessary service administration is undertaken.

  • To ensure that all company policies and procedures are adhered to at all times.

Main Duties and Responsibilities

1. To take all bookings for service work and MOT, either through personal contact with the customer or by telephone.

2. To schedule all work to maximise workshop utilisation, ensuring that completion is in line with the customer’s requirements; offering an alternative booking if necessary.

3. To book in service work obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.

4. To promote other services and products to customers as appropriate.

5. To raise vehicle job cards for each job and pass to workshop control for scheduling.

6. To identify parts required for ordering and place with Parts department, monitoring progress.

7. To calculate the costs of each job and raise customer invoice for payment.

8. To ensure that all service documentation is accurately completed and that customers' records are maintained.

9. To notify customer of any problems and additional work required and gain authority to proceed.

10. To receive completed job cards and vehicle invoices and if required notify customer that vehicle is completed and cost involved.

11. To meet customer and explain work done and invoice details, check if customer is an approved account holder or ensure that payment is made before vehicle is released.

12. To ensure that the image and levels of customer service within the department are in line with company standards.

13. To ensure that any customer complaints are dealt with speedily and effectively and that any unresolved problems are referred to the After Sales Manager.

14. To run off Day End List and cash up at the end of the day.

15. To ensure that within your area of operation all policies, procedures and minimum standards are met and that all standard requirements are adhered to.

16. To handle all customers and suppliers with courtesy.

17. To perform any other duties as requested by management.

Knowledge, Skills and Experience

Driving Licence
Ideally previous technical/mechanical experience
Good customer facing and telephone skills
Product knowledge
IT literate

Training is available.

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Premier Autocentres Limited is authorised and regulated by the Financial Conduct Authority for Consumer Credit. Our Firm Reference Number is 00916352. Premier Autocentres Limited is a broker, not a lender. We can introduce you to a limited number of lenders.
Premier Autocentres Limited is an Appointed Representative of Autoprotect (MBI) Limited Ltd for insurance mediation activities. Autoprotect (MBI) Limited is authorised and regulated by the Financial Conduct Authority, their firm reference number is 312143

Registered address: 192-214 Blackfen Road, Blackfen, near Sidcup, Kent, DA15 8PT, Company No: 00916352, VAT No: 205 3455 92