Some kind words from our customers...

18 June 2010

Dear Sir

My wife's car recently came into your garage for a major service and break reline. I must say how impressed we were with your customer service.

Martin in your service reception was the model of customer service, polite and very helpful. The guys who carried out the work knew their stuff, after the return of the car you could tell the difference in the way it drove. The chap who collected the car from our home and returned it was also polite and helpful.

It makes a change today to receive this kind of customer service.

I would have no hesitation in recommending your garage.

Finally thanks to all members of your team.

J Letkey

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5th May 2010

Dear Mr Rudd

Earlier today I took my 6 year old Getz, purchased from Premier in 2007, to your premises so that a problem could be identified and corrected, which it was, within a relatively short space of time. Nor did it cost me 'the earth'.

My dealings with your Company began in 1990 when I purchased a Proton. Since then I have bought 2 more cars from Premier, and never once even thought about going elsewhere.

My wife and I are 'Senior Citizens' and both of us are registered 'disabled'. Consequently, although our car is not used a great deal, it is an absolute necessity for us, and has to be reliable.

Therefore, may I now place on record my appreciation and gratitude for the excellent quality of service, reliability and courtesy which I have always received from every member of your staff who has helped me over many years.

In conclusion, may I respectfully ask you to convey my thanks to all concerned.

Bill Clark

29th April 2010

Dear Mr Rudd

We are writing to thank you and your staff for the fantastic service we have received since first coming to your showroom some 6yrs ago. At that time we needed an affordable and reliable small family car. We were looked after by one of your sales team called Daniel Henderson. Not only did he advise and provide us with a car that has given us 6yrs of trouble free motoring, he made sure that we got the best possible after sales service too.

So you can understand how pleased we were when we returned this week to find he was still there. Yet again he provided us with advice and help on finding the right car to meet our new needs as we are relocating to a small island off the west coast of Scotland. So thanks to his advice and help we now own a nearly new Tucson.

It would be unfair not to include your servicing dept people in this letter of thanks because we have received the same level of service from them too over the last 6 yrs.

So to conclude we can't recommend you highly enough to anyone considering buying a car from your dealership.

Janet and Andy Biddles

2 December 2009

Mark Streeter
I am sure that I thanked you at the time, but I must express my real gratitude for the way you handled my problem so swiftly and with a smile.

Mark's Manager
The scenario: I turned up at Premier Autocentres in Blackfen expecting to have my Hyundai Tucson MOT'd for the first time. This was booked through Zenith Provecta. I was told by Mark that it was not booked in at all for an MOT. I was to say the least, a little ruffled by this. I insisted that it was definitely booked in at Premier as I had just 2 days previously got a call from Provecta confirming this fact. Mark then went into overdrive and checked everywhere, he found that I had been booked in for a service and it would take all day.

After informing him that I had to be in a meeting at 1pm, Mark worked his magic and swapped a few things around. The end result being that he informed me that if I was to pop down to the cafe and have a relaxing breakfast, by the time I got back it would be MOT'd and ready to go.

He was right. I made my meeting and I thank you for that too.

Well done the whole team as I guess the mechanics got on it a bit quick too.

Peter James Wilkinson

20th October 2009

Dear All

Thank you so much for looking after us and our cars for over 20 years!

I hope we can find such reliability up North!

Many thanks

Maralyn & Bill Dommett

14th October 2009

Excellent Service! This is a small note of appreciation for the Service Department (Mark, James and Ian) for the service they provided when I bought the car in. They were extremely helpful, especially Ian who took me for the ride to see whether the noise was still existing.

I am happy that I bought the car from you.

K Ranjan

4th September 2009

I would like to commend your staff for being the friendliest, most helpful and cheeriest group I have ever met. It is down to your staff's willingness to go the extra mile that I bought a car from Premier.

I would like to congratulate you on having such a lovely team. I will definitely recommend my friends to visit your showroom.

Miss H Quinney

26th August 2009

Dear Chris (Sales)

I am just writing to thank you very much indeed for the excellent service you gave me when I purchased my new Hyundai.

I felt fully informed throughout the process and at no time did I feel pressurised or compelled to agree to any of the additional options that were offered to me.

Linda Hartwell

27th May 2009

Yesterday I took delivery of my new Hyundai. Today I had a number of questions on items from the handbook, so I went back to Premier.

I had dealt with Ian but he was away and I was referred to James in the Service Department. I wish to compliment him on his customer service ability - he was very helpful and patient.

Reverend Moloney

18th May 2009

Just a line to say 'Thank You' for your excellent service throughout the course of our purchase of our Hyundai and also the scrappage of our old Nissan Almera.

We soon realised that the Government scrappage deal from your angle was not as straightforward as it should have been. We also acknowledge the part that your back-up staff played to get the system set up and running by the 18th May.

John & Annette Scarff

27th March 2009

Dear Mr Simmonds (Aftersales Manager)

I thought I would take the time to write to you to say how please I was with the service I have received from Premier.

The MOT Test reminder letter arrived giving plenty of notice, the booking in procedure over the telephone was very good. I requested a service and MOT to be carried out on the same day, a problem was found but I was kept fully informaed as to the ordering of the part and the cost.

On the collection of my vehicle it was explained to me about a couple of small points that I should look out for from this service to the next.

I would ask that you please pass on my thanks to your team.

J W Gearey

18th March 2009

Dear Martin (Aftersales Manager)

Thank you for collecting and returning our car to us. We couldn't believe how good it looked when it came back! It looked like new!

We have heard that we have a Hyundai showroom near to where we live but we will still stick with you at Premier. We trust you implicitly to MOT and service our car.

Once again, thank you to you and your staff.

Christine Oinn

17th March 2009

I was checking out your website as an existing customer, getting ready to introduce someone else to you, and saw some of the comments people have made.

I would just like to add that I have always been impressed with Premier. I have personally bought 2 cars from you now, although my family has been returning for 25 years now, and introducing others too.

We have had around 12/13 cars from you over the years and I wouldn't go anywhere else.

Helen Emmett

6th March 2009

I’ve been a customer of Premier now for 3 years. My Getz was sold to me with great enthusiasm by Daniel, then last year Charles got me into the service plan, and today, (3rd Service and 1st MOT day) Mark was his usual cheery self.

I have to comment on the condition of my vehicle when I collected it. Not only had it been serviced to the standard we all come to expect from Stan, it was sparkling clean, inside and out, and had that “brand new” feel that one always notices.

I think your staff are unrivalled where customer service is concerned, it is always a pleasure to come to Premier, and my wife commented on how nice Daniel was the first day we came to look for a new car.

Whatever it is you’re doing, keep doing it. We thought it was time we passed on our comments to you, thanks very much to all at Premier for such a nice atmosphere and best wishes to all during these uncertain times. Cheers!

With best regards

Mr Kevin Spencer

25th February 2009

Would you please pass on my thanks to your staff who recently dealt with me regarding the first service of my Hyundai Amica. They were polite, professional and pleasant.

I will certainly return for my next service.

Christine Chaplin

2nd February 2009

13th June 2008

Just a short note to say many thanks for your excellent service and support when buying my Hyundai Getz last week. You instilled great confidence in buying the car and I am pleased to say that I am delighted with it.

Please also thank your colleague Daniel for making the initial phone call.

I look forward to doing business with you in the future!

Mr B Dean

12th June 2008

Colin, I would like to thank you, Charlotte and all staff at Premier Autocentres for the way you handled the situation with my car.

I cannot thank you enough. I would recommend your company to anyone!

Mrs F Dennely

14th January 2008

My father has worked in the motor trade for many years and has spoken highly of Premier.

When we bought our Tucson, we were impressed that Colin never harassed us and made the day we picked up our car so easy. On occasions when we've had services and asked questions everyone has been honest and helpful.

On the 2nd January this year, the dreaded happened. An old lady had parked next to us and had hit the car four times. All four panels were damaged. I drove up to see Martin and he gave us a quote. He was a lot calmer than me! He assured us the car would look the same as the day we bought it.

Martin dealt with the lady's insurance and the car was in within a week. It only took a day and a half and yes, the car has come back looking like new. When we got the quote for the insurance, we told Martin our CD was not going, so when the car was in for repair, you also put in the new radio. You made life so easy for us!! All the jobs done in one trip.

Sally was very polite and we'd like to say to Danny how well he repaired our car!! You fall apart when your car is in an accident and it causes so much hassle. But once I'd passed all the details to Martin, it was dealt with with no hassle and I also was pleased with the Getz - it's a lovely little car.

Thank you everyone at Premier for being so helpful and let's hope our Tucson remains as reliable as yourselves.

D Perkins

P.S. Thank you again Danny for doing such a good job on Tara the Tucson - she looks beautiful again. My husband and kids are well impressed. Well done!!

14 January 2008

Thank you for the most useful calendar you sent me.

Glad you had a good anniversary party at Charlton.

Wishing you prosperity for 2008.

Love to Danny Boy who sold me my Amica. It's going well.

Mrs S.E. Leach

P.S. My last car, a Micra, was 15 years old and had 32,000 miles on the clock when I gave it to my grandson. It's going well so won't be needing to change my car for several years yet I hope!

14th January 2008

I recently had the pleasure of having a Hyundai Matrix serviced at Premier. I was impressed by the manners and courtesy shown - even a cup of tea - nice touch that.

I have this vehicle through the Motability Scheme. May I say that the Matrix is a very fine vehicle and its seat height came to my rescue during 2007 when I had a bout of back pain. It is a pleasure to drive.

Owing to the level of Mobility allowance I get, I may have to look at a smaller Hyundai model in 2010.

I look forward to seeing you all next January.

Mr V.W.K. Walker

Thank you for your letter in which you offer me my 4 year service free of charge, which I accept with gratitude.

Please believe me when I say that that was not my intention when I wrote to your company in the first instance.

I will continue to recommend you dealership to anyone that I hear is interested in another car.

Mr R Rotchell

6th August 2007

Thanks for your letter dated 1st August 2007.

Colin, whenever I change my vehicle you will be the first to know. I was extremely impressed by you as a sales person and the friendly, welcoming attitude I received from all the staff I had dealings with at Premier Autocentres and for Premier's continued public relations back-up. I certainly will and in fact do recommend your establishment to family and friends.

In the past I have purchased many second hand cars as well as brand new cars from main dealers - Lotus, MGB, Triumph Stag, Ford and a Toyota MR2 to name but a few. I never had the back-up from them that I have received from Premier.

Congratulations. I never thought I would ever write a letter like this to a motor dealer.

Mr G Bond

3rd April 2007

Following my recent purchase of another car, may I take this opportunity to thank you pesronally for the most helpful, courteous and efficient manner in which you conducted the entire transaction.

As you are already aware, this is the third vehicle I have purchased from Premier Autocentres, which surely demonstrates my complete satisfaction with the level of service given to me on previous occasions.

In conclusion I would be most grateful if you would convey my best wishes to your colleagues, from whom I have always had the same quality of service as I have recently received from yourself.

W. Clark

6th February 2007

Daniel was the salesperson that I bought a Hyundai Matrix from just recently at Premier Autos.

I would like to tell you that he is a very helpful and professional salesman. I had been looking in other garages and can say with certainty that he is more helpful than most! He is also knowledgeable but not pushy: very organised but not hasty.

Thanks again to him and I hope you appreciate his qualities as a salesperson.

L. Murphy