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Some kind words from our customers...
Here are some letters and email's we received recently:
26th September 2011
I am writing again to thank you for your usual excellent service in replacing the wheel bearing on my car last week and for managing to complete the job on Saturday.
That enabled me to make a journey on Saturday evening that would otherwise cost me a lot more in fuel, since my ‘weekend' car has a very large engine, and with fuel prices the way they are at present, using it has become something I am trying to keep for special occasions.
Also, once again, the car was returned sparklingly clean, especially compared to how it arrived with you, so many thanks for that too.
It's always a good experience dealing with Premier, keep up the good work!
Thanks again.
Best wishes
Steve Clark
Dear Andrew,
Thanks for your note. Just to let you know that I am delighted with the car. It was recently serviced by Premier (with use of courtesy car) – and every aspect of its running. Best wishes,
Philip G
16th August 2011
Dear Daniel,
Thank you ever so much for your help on Saturday, the car is running like a dream. We would both like to wish your partner and yourself all the best of luck and love with your little one, and we will defo see you again 'don't you dare leave!!!!'
Once again many thanks,
Bridget and Brad Stephens
xxx
6th August 2011
Hello Andrew,
Just a quick e-mail to thank you very much for all your help with locating and purchasing my ix35, you made the whole process very easy and problem free.
I am enjoying my new car very much and have every confidence that this will continue for a very long time.
I would like to also praise ALL of the staff at Premier Autos Blackfen for their attitude and manner when dealing with me in person or on the telephone, they are polite, helpful and always with a smile.
I would have no hesitation recommending your dealership to my family and friends and in the future returning myself.
With regards and thanks,
Dave and Lyn Prince
1st June 2011
Andrew, please accept a really big thanks to yourself and all the staff for sorting the little problems on our Matrix, and so quickly too! You all obviously strive to provide the best service possible for your customers.
Thanks again
Phil Denyer
We asked our customers, "What one thing could we do to improve our service to you?!
Here are some responses:
20th December 2011Very pleasant young lady Kerry. Very helpful and marvellous. Always great service.
Mrs Gee
8th December 2011
I am perfectly happy with all my dealings with your garage! Thank you again.
Mrs Wood
8th December 2011
Many thanks to Ian Bonthron for information about the car I was not told by the dealer I bought it from.
Mrs J Littley
6th December 2011
Prior to purchasing the i30 I endured 10yrs bad service at Mcarthy/Jemca. It’s a pleasure now dealing with Premier.
Mr B Lelliott
18th November 2011
As usual first class service. Thank you.
Mr Coates
14th November 2011
As always great service - with a smile!!
Mrs P Wargent
7th November 2011
The staff are always friendly & obliging & courteous. Efficient, excellent firm.
Mr Thatcher
4th November 2011
Your receptionist was most helpful & explained everything very well. Also thank you for the car clean.
Mortimer
2nd Novemeber 2011
I never give the top mark but never the less the service as usual was 1st class.
Mr Wakeman
17th October 2011
Overall, everything about your organisation is very good compared with the majority of dealers in the area.
Mr S Newland
14th October 2011
Very friendly guys. Dean Butcher V helpful, made it an enjoyable visit. Charles & Martin V good.
Sandra Gilliard
12th October 2011
I travel from Rochester to have my Coupe serviced because of your excellent service.
Michael Butler
12th October 2011
Particularly helpful to be given a lift to and from Eltham station - differentiating Premier by its quality of service - thank you.
John Hayes
8th October 2011
Please thank Martin & Ian for getting my car back on the road.
S Franklin
4th October 2011
Excellent service from great staff members, best service I've ever received from any company.
Mrs G Noh
20th September 2011
“You have a new customer for my next service and MOT. Kerry excellent.”
Mr H Beerly
13th September 2011
“The quality of your service department was the reason I bought a new i30 from Premier.”
Miss R Manning
26th August 2011
“V helpful & Friendly staff. Not a "blokey" type garage at all!”
Mrs S Hayes
23rd August 2011
“Your service is so good, it can not be improved in any way.”
Mr Howard
17th August 2011
“I had the pick up and delivery service which was fantastic. For once a service was better than expected.”
Amanda Miles
8th August 2011
“As always, the quality of service from Premier today was outstandingly positive Thank you. I'll be back “
Marita Saunders3rd August 2011
“Charles & Kerry were shown highly professional knowledge, patience and technically equipped. First class service.”
Mr A Aly Hassan
23rd July 2011
“No your service is very good and wil always recommend you.”
V A Oliver
18th July 2011
“Charles was a true gentleman and treated me with real courtesy. Bring the matrix back!“
Mr Smickler
5th July 2011
“None at all always first class service”
Mr Bradley
17th June 2011
“You are much better than the Vauxhall main dealer: Quicker, more efficient & Trustworthy.”
Mrs Stevens
14th June 2011
“The car was returned beautifully clean and polished. Thank you.”
B V Goode
31st May 2011
Mrs J Rayner
“As ever, friendly, efficient service - 100% positive!“
20th May 2011
Jean Sowten
"No - all brilliant. Thank you."
19th May 2011
Mrs A Walton
"For the last 5 yrs of having cars serviced here always an excellent service provided."
14th May 2011
Mr D Thompson
"My car was picked up from my place of work and delivered back to me - efficiently & Courteously"
12th May 2011
Mr R Lane
"The reason we travel from Hearne Bay is because we always get good service, which we have not found in Canterbury."
10th May 2011
Mrs A
"Always efficient -courteous - just service very expensive! Really appreciate personal service & vacuuming car. Thank you."
5th May 2011
Mrs J McDonald
"Not really, most efficient and friendly staff. Could do with more parking spaces!!!"
1st April 2011
Mrs M Oborne
"Reception service is excellent, Mark is always so helpful to me and so is Charles.”
31st March 2011
E Carter
"I was recommended by a friend – well worth it. Car collected and returned – great service for me.”
29th March 2011
JK Hicks
“I am completely satisfied with all aspects of service I received at Premier Auto, Many thanks.”
28th March 2011
Mr S McGinn
“A first class setup”
28th March 2011
Mr C Spencer
“Nothing! As ever, premier service from premier people."
25th March 2011
Mr R Williams
“Very happy with current service and have been for 15 years.”
25th March 2011
C Pressling
“No. Great service, would highly recommend you! Very efficient.”
25th March 2011
Mrs Wyatt
“Just carry on the way you are! This is my 4th Hyundai in 14 years from Premier and it’s the service/after care that keeps me coming back!!”
15th March 2011
Mr T Hales
“Very good service”
15th March 2011
Mr K Bartlett
"Very pleased with the service, not looking forward to next service as free servicing now expired.”
14th March 2011
Mrs T Williams
“No, very friendly staff, will use again. Done very good job.”
14th March 2011
Mr G Charnly
“Car prepared sooner. 8am - 5:30 pm / very happy to find car valeted.”
14th March 2011
Mr Sheppard
“Excellent service yet again – well done!!”
9th March 2011
C Scudder
“No, everything is fine.”
9th March 2011
N Mullis
“Thank you for changing the clutch so quickly also loan of a courtesy car”
2nd March 2011
Mr Alabaster
"Put a coffee machine in the reception area (free)”
This is now being introduced to the showroom!!
2nd March 2011
Mr T Harries
"Excellent customer service by all concerned! Many thanks! Much appreciated!”
17th February 2011
Mrs P Tyler
“Thank all your staff in service dept for your excellent service for the last four years, again.”
16th February 2011
Mrs Rouse
“Mark was brilliant!! Very impressed with the whole service. Thank you”
2nd February 2011
Mr J Elliot
“No. Its just first class.”
26th January 2011
Pauline Wortman
“No- As always the service was excellent, courteous and efficient. I can’t praise enough!”
19th January 2011
Mrs J Stewart
“I thought the service was first class. Finding my car had been cleaned was lovely. Thanks”
12th January 2011
Mr A Mason
“Your service is exemplary. You should run for government!”
11th January 2011
Mrs C Allard
“Yes! You could give me a job working for your Blackfen branch. A great bunch of people”
10th January 2011
Mrs M Davy
“Keep smiling. Staff are very helpful and efficient”
15th December 2010
Mr Hatfield
“Don’t change, I do not believe your service can be bettered “
15th December 2010
H Hesmer
“I would like to say thank you very much for cleaning outside and inside of my very dirty car. Many thanks. Heather”
13th December 2010
Mrs Sutherland
“Really helpful, speedy and efficient. Thanks”
9th December 2010
Mr L Pull
“Service handled in a very professional, courteous manner. Thanks for the mugs of tea”
8th December 2010
Mrs J E Wood
“Deep snow and ice! But the service from your staff was first class!”
30th November 2010
Mr I Swindells
“Not a thing. Thanks for the thoughtful attention to my car.”
30th November 2010
Mrs P Zucconi
“Excellent service thank you”
Here are some letters we received:
8th July 2011
Dear All
I just wanted to say a sincere thank you not only the work that was scheduled to be carried out but also for returning my car in a much cleaner state than it was when it arrived with you for replacement of the front brake pads.
Someone worked very hard on the cleaning! The wheels looked so clean that at first I thought they had been repainted!
Thanks once again!
Best wishes,
Steve Clark
23rd November 2010
Dear Sir/Madam
I brought my car in for a service and MOT last week and I would just like to say how impressed I was with the service from all the staff in reception. First class job. Thank you.
Mrs M Dean
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October 2010
To the Directors & staff
Many thanks for your hospitality at the 'Ladies Night' last Wednesday evening. What a brilliant idea - I found it very useful and being fed and watered as well, what a bonus - as I'd dished up the family meal before attending, but didn't have time to eat myself!! So grateful thanks to you all, the guys and Jacqui and Tracy for presentations and the ladies for feeding us.
Janet Sambridge (Mrs)
_______________________________________________________________
18 June 2010
Dear Sir
My wife's car recently came into your garage for a major service and brake reline. I must say how impressed we were with your customer service.
Martin in your service reception was the model of customer service, polite and very helpful. The guys who carried out the work knew their stuff, after the return of the car you could tell the difference in the way it drove. The chap who collected the car from our home and returned it was also polite and helpful.
It makes a change today to receive this kind of customer service.
I would have no hesitation in recommending your garage.
Finally thanks to all members of your team.
J Letkey
_____________________________________________________________________________
5th May 2010
Dear Mr Rudd
Earlier today I took my 6 year old Getz, purchased from Premier in 2007, to your premises so that a problem could be identified and corrected, which it was, within a relatively short space of time. Nor did it cost me 'the earth'.
My dealings with your Company began in 1990 when I purchased a Proton. Since then I have bought 2 more cars from Premier, and never once even thought about going elsewhere.
My wife and I are 'Senior Citizens' and both of us are registered 'disabled'. Consequently, although our car is not used a great deal, it is an absolute necessity for us, and has to be reliable.
Therefore, may I now place on record my appreciation and gratitude for the excellent quality of service, reliability and courtesy which I have always received from every member of your staff who has helped me over many years.
In conclusion, may I respectfully ask you to convey my thanks to all concerned.
Bill Clark
29th April 2010
Dear Mr Rudd
We are writing to thank you and your staff for the fantastic service we have received since first coming to your showroom some 6yrs ago. At that time we needed an affordable and reliable small family car. We were looked after by one of your sales team called Daniel Henderson. Not only did he advise and provide us with a car that has given us 6yrs of trouble free motoring, he made sure that we got the best possible after sales service too.
So you can understand how pleased we were when we returned this week to find he was still there. Yet again he provided us with advice and help on finding the right car to meet our new needs as we are relocating to a small island off the west coast of Scotland. So thanks to his advice and help we now own a nearly new Tucson.
It would be unfair not to include your servicing dept people in this letter of thanks because we have received the same level of service from them too over the last 6 yrs.
So to conclude we can't recommend you highly enough to anyone considering buying a car from your dealership.
Janet and Andy Biddles
2 December 2009
Mark Streeter
I am sure that I thanked you at the time, but I must express my real gratitude for the way you handled my problem so swiftly and with a smile.
Mark's Manager
The scenario: I turned up at Premier Autocentres in Blackfen expecting to have my Hyundai Tucson MOT'd for the first time. This was booked through Zenith Provecta. I was told by Mark that it was not booked in at all for an MOT. I was to say the least, a little ruffled by this. I insisted that it was definitely booked in at Premier as I had just 2 days previously got a call from Provecta confirming this fact. Mark then went into overdrive and checked everywhere, he found that I had been booked in for a service and it would take all day.
After informing him that I had to be in a meeting at 1pm, Mark worked his magic and swapped a few things around. The end result being that he informed me that if I was to pop down to the cafe and have a relaxing breakfast, by the time I got back it would be MOT'd and ready to go.
He was right. I made my meeting and I thank you for that too.
Well done the whole team as I guess the mechanics got on it a bit quick too.
Peter James Wilkinson
20th October 2009
Dear All
Thank you so much for looking after us and our cars for over 20 years!
I hope we can find such reliability up North!
Many thanks
Maralyn & Bill Dommett
14th October 2009
Excellent Service! This is a small note of appreciation for the Service Department (Mark, James and